Shipping & Tracking Orders
Kindly Note:
1. Customers are responsible for providing correct shipping addresses and phone numbers. If any incorrect information is provided in the order, please contact us within 2 hours of placing your order at service@haniix.com.
Failure to deliver due to incorrect information provided by the customer is the customer's responsibility.
2. Please provide the correct email address. We will send an order confirmation email after your purchase, and upon shipment, we'll send the tracking number and tracking link to the same email address.
Q: When will my order ship?
Once we have received your order and cleared payment, your order will be picked, packed, and promptly shipped within 1-2 business days. You will receive a shipment notification email containing the tracking number as soon as your package is shipped.
Q: Where do you ship to, and how long does it take to receive my order?
We ship to the United States, Canada, Australia, United Kingdom, the European Union, and an expanding list of countries worldwide. For additional information, please refer to the list below for different countries and and their corresponding shipping times, or directly reach out to us at service@haniix.com.
| Countries | Transit Time | Options |
|---|---|---|
| United States | 5-10 Business Days | Standard Shipping |
| 3-7 Business Days | Express Shipping | |
| Canada | 5-9 Business Days | Standard Shipping |
| Australia | 7-12 Business Days | Standard Shipping |
| United Kingdom | 3-7 Business Days | Standard Shipping |
| Germany | 5-9 Business Days | Standard Shipping |
| France | 5-9 Business Days | Standard Shipping |
| Italy | 5-9 Business Days | Standard Shipping |
| Spain | 5-9 Business Days | Standard Shipping |
| Mexico | 7-12 Business Days | Standard Shipping |
| Rest Of World | 5-15 Business Days | Standard Shipping |
*Note: Transit time is calculated in "business days". This does not include (Saturdays, Sundays, and public holidays).
Q: How much is the shipping cost?
Free Standard Shipping:
We offer free shipping Worldwide on orders above $20 ($10 on orders under $20).
Express Shipping:
We offer a $15 express delivery service, available only in the US.
Q: If I make a mistake in my shipping address, what should I do?
If you have left the wrong shipping address, name, or contact information, please get in touch with our customer service within 2 hours.
Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.
Contact us at service@haniix.com.
Q: How do I track my order?
The tracking number provided in your email can be used in this tracking site.
Q: Why hasn't the tracking number I received been updated with shipping information?
Sometimes, it takes 1-2 business days for the carrier to update your shipment status. If your tracking number isn't showing updates or isn't working, please contact us promptly at service@haniix.com. We can provide you with more detailed information.
Q: Why is my package taking longer than expected to arrive?
At times, delivery courier services may encounter delays due to factors (bad weather condition etc). We understand that delays can be frustrating, especially when you're eagerly awaiting a package. We are here to assist you throughout the process. Should you have any questions or need further assistance, please feel free to reach out to us via service@haniix.com.
Q: Handling Customs and Import Taxes:
For international orders, please note that customs and import duties are beyond HANIIX's control. These charges are usually collected upon delivery and are determined by your country's regulations. We appreciate your understanding and cooperation regarding these potential costs.
Q: How can I contact someone directly regarding the status of my order?
For inquiries regarding your order, the most efficient method is via email at service@haniix.com. Please remember to include your order ID and provide a detailed description of any issues you have encountered. This will help us to respond to you promptly.