Refund Policy

30-Day Satisfaction Guarantee

If your purchase doesn't meet your expectations, no worries! The HANIIX team is dedicated to your satisfaction and provides a 30-Day Satisfaction Guarantee on all our colored contact lenses.

With our 30-Day Guarantee, here's what you need to know:

• If you're thinking of returning something, just make sure it's unopened or in good condition with its original packaging.
• Don't forget to drop us a line before sending it back - it helps us help you better!
• Just a friendly reminder that you'll be responsible for the return shipping costs.
• Our after-sale warranty is available for a full 30 days starting from the day your package is delivered. We kindly request that any returns reach us within 30 days of your purchase.

If you discover any quality issues such as rips, missing parts, or deformities in your product during the warranty period, please don't hesitate to get in touch with us. Simply send us some clear photos of the problem, and we'll take care of the rest by arranging a replacement after a quick check. Remember, it's best not to throw away the lens or its packaging until we've sorted things out for you.

You've got a whole 30 days from the day your order arrived to make this claim. No need to rush, that gives you plenty of time to try on your new product! Please drop us an email at service@haniix.com with your name, order number, and why you're returning the items. Once we have your return, we'll check everything over and get that refund processed to your account as soon as possible. We're always here to help and want to make sure you end up with a product you truly love.